FAQ

Frequently Asked Questions

When will my order ship?
Orders typically process within 2–5 business days. You will receive tracking as soon as it’s shipped.

How long does shipping take?
Most orders arrive within 7–14 business days depending on location.

Do you accept returns?
We accept returns for damaged, defective, or incorrect items. Contact us within 7 days of delivery.

How do I contact support?
Email us anytime at support@shopvelkabloom.com. We respond within 24–48 hours.

Are your items sourced ethically?
Yes. We choose suppliers who align with our values: natural materials, thoughtful craftsmanship, and high-quality goods.

Can I change or cancel an order?
If your order has not shipped yet, we will try our best to make changes. Email us right away with your order number.